Refund policy

RETURN & REFUND POLICY

Last Updated: March 20th, 2026

1. Overview

This Return and Refund Policy ("Policy") governs all purchases made on getdisciple.co, operated by TLS Services LLC ("Company," "we," "us," or "our"). By completing a purchase, you agree to the terms of this Policy in full.

Please read this Policy carefully before purchasing. We have designed this Policy to be transparent about what is and is not eligible for a return or refund. We take product quality seriously and stand behind what we sell — but we also maintain strict standards to protect the integrity of our products and our business.


2. General Refund Position

All sales on getdisciple.co are considered final.

Due to the nature of dietary supplement products and consumer safety standards, we are unable to accept returns or issue refunds on opened or used products. Once a product seal has been broken, the product is considered used and is not eligible for return or refund under any circumstances, except as required by applicable law.

By purchasing from us, you acknowledge and agree that:

  • You have read the product description, ingredient list, and all available product information prior to purchase
  • You understand that individual results from dietary supplements vary and that no specific outcome is guaranteed
  • You accept that dissatisfaction with results, change of mind, or failure to achieve expected outcomes does not constitute grounds for a refund on an opened product
  • You will not initiate a chargeback or payment dispute without first contacting us at support@getdisciple.co and allowing us a reasonable opportunity to resolve the issue


3. Unopened Product Returns

3.1 Eligibility

We will consider a return and refund ONLY for products that meet ALL of the following conditions:

  • The product is completely unopened with the original manufacturer's tamper-evident seal fully intact and unbroken
  • The return request is submitted within 90 days of the original delivery date
  • The product is in its original, undamaged packaging
  • The product has not been exposed to extreme temperatures, moisture, or conditions that may have compromised its integrity
  • Proof of purchase (order number and email address) is provided

If any of these conditions are not met, the return request will be denied and no refund will be issued.

3.2 How to Request a Return

To initiate a return for an unopened product, you must:

  • Email support@getdisciple.co with the subject line: "Return Request - Order #[your order number]"
  • Include your full name, order number, email address used at purchase, and reason for return
  • Wait for a Return Merchandise Authorization (RMA) number from our team — do not ship any product before receiving an RMA number
  • Ship the product back to the address provided in our return authorization email using a trackable shipping method at your own expense
  • Include the RMA number clearly on the outside of the package

3.3 Return Shipping

Return shipping costs are the sole responsibility of the customer. We do not provide prepaid return labels. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for return packages that are lost, stolen, or damaged in transit. Packages received without a valid RMA number will be refused and returned to sender.

3.4 Inspection and Processing

Upon receipt of your return, our team will inspect the product within 5 business days. We reserve the right to refuse the return if the product does not meet the eligibility criteria outlined in Section 3.1 upon inspection. If the returned product is found to be opened, tampered with, or not in its original condition, no refund will be issued and the product will not be returned to you.

If the return is approved following inspection, a refund will be issued to the original payment method within 5-10 business days. Please note that we will deduct any original shipping costs from the refund amount — only the product price will be refunded.


4. Opened or Used Products — No Refund Policy

We do not offer refunds on opened or used products under any circumstances, including but not limited to:

  • Dissatisfaction with results or perceived lack of effectiveness
  • Change of mind after opening the product
  • Allergic reactions or sensitivities (customers are responsible for reviewing ingredient lists before purchase)
  • Taste, texture, smell, or appearance concerns
  • Accidental purchase
  • Purchasing the wrong quantity or bundle

If you have opened a product and are experiencing an issue, we encourage you to contact us at support@getdisciple.co. While we cannot offer a refund on used products, we take customer concerns seriously and will work with you on a case-by-case basis to find a resolution. This may include — at our sole discretion — a discount on a future purchase, account credit, or other goodwill gesture. Any such resolution is entirely at our discretion and does not establish a precedent or obligation for future cases.


5. Damaged, Defective, or Incorrect Products

If you receive a product that is visibly damaged upon delivery, defective, or materially different from what you ordered, please contact us at support@getdisciple.co within 7 days of delivery with:

  • Your order number
  • A clear description of the issue
  • Photographs showing the damage, defect, or discrepancy

We will review your claim and, if validated, will offer a replacement product or a full refund at our discretion. Damage claims submitted after 7 days of delivery will not be accepted.

We are not responsible for damage caused by misuse, improper storage, or normal wear and tear.


6. Lost or Undelivered Orders

If your tracking information shows your order as delivered but you have not received it, please:

  • Check with neighbors and building management for misdelivered packages
  • Verify the shipping address on your order confirmation
  • Contact the shipping carrier directly with your tracking number

If after taking these steps you still cannot locate your package, contact us at support@getdisciple.co within 14 days of the marked delivery date. We will investigate with the carrier and determine next steps, which may include a replacement shipment or refund at our sole discretion.

We are not responsible for packages delivered to an incorrect address provided by the customer at checkout. In such cases, no refund or replacement will be issued.


7. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or card issuer without first contacting us and allowing us a reasonable opportunity to resolve the issue is a violation of this Policy and our Terms of Service.

If a chargeback is filed for a transaction that does not qualify for a refund under this Policy, we reserve the right to provide our payment processor and your card issuer with all relevant evidence of your purchase, agreement to these terms, and this Policy. We will dispute all chargebacks that we believe are filed in bad faith or in violation of this Policy.

Customers who file unjustified chargebacks may be permanently banned from purchasing from getdisciple.co.


8. Bundle Orders

Bundle orders containing multiple bottles are subject to the same return and refund conditions as single-bottle orders. Partial returns of bundles — where one or more bottles have been opened and one or more remain sealed — will only be considered for the unopened, sealed bottles meeting all conditions in Section 3.1. Opened bottles within a bundle are not eligible for refund.

Store credit issued as part of a bundle promotion has no cash value and is not refundable. Store credit cannot be exchanged for cash under any circumstances.


9. Subscription Orders

If subscription-based purchasing is made available in the future, customers may cancel their subscription at any time through their account or by contacting support@getdisciple.co at least 48 hours before the next scheduled billing date. Cancellation requests received after the 48-hour cutoff will take effect on the following billing cycle. No refunds will be issued for subscription orders already processed and fulfilled.


10. Consumer Protection and Statutory Rights

This Policy does not limit or exclude any rights you may have under applicable federal or state consumer protection laws. Consumers retain all statutory rights afforded to them under:

  • The Federal Trade Commission Act
  • The Magnuson-Moss Warranty Act
  • California Consumer Legal Remedies Act (California residents)
  • New Jersey Consumer Fraud Act (New Jersey residents)
  • Any other applicable state consumer protection statute

Where applicable law provides greater consumer protections than those set out in this Policy, the applicable law will prevail to the extent of the inconsistency.


11. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting to getdisciple.co. The "Last Updated" date at the top of this page reflects when the Policy was last revised. Your continued purchase activity following any changes constitutes acceptance of the revised Policy.


12. Contact Us

All return and refund inquiries must be submitted by email. We do not accept phone or in-person return requests.

  • Email: support@getdisciple.co
  • Response time: 1-3 business days
  • Website: getdisciple.co
  • Legal Entity: TLS Services LLC, Wyoming, USA


By completing a purchase on getdisciple.co, you confirm that you have read, understood, and agreed to this Return and Refund Policy in full.